What is SMS?

What is SMS?

SMS Statement

As TAV Macedonia, we consider all our activities as part of our innovative management mentality and accept the Sustainable Safety Management (SMS) System practices we implement for our employees, airport users and stakeholders as the integral part of our proactive approach.

With the goal to fulfill this commitment, we develop, implement and sustain strategies and processes, and embrace the following policies and principles for constant improvement in order to achieve the maximum safety performance level:

  • Provide the necessary manpower and financial resources in order to develop, improve and sustain the Safety Management System practices and operate with a fair culture approach.
  • Establish an effective safety reporting systematic by building a strong communication network between disciplines in order to manage the Safety Management System practices actively.
  • Develop and maintain strategies while accommodating the system requirements in order to transform the activities carried out into voluntary and natural behaviors of the employees.
  • Internalize the Safety Management System of all employees starting from the top management so that we can establish a structure where the system will feel responsible for displaying behaviors that will improve itself to the highest level.
  • Develop processes through security threat analysis, which will focus on identifying dangers described as related to human factor and eliminating the risks rising from these dangers or reducing them to an acceptable level.
  • Comply with the contract terms, national and international regulations and legal legislations relevant to the Safety Management System practices and requirements.
  • Support the employees through training and development programs in order to increase their personal awareness and competences in Safety Management System rules and practices, and strengthen the Safety Management System by getting the employees involved in areas where they can use these skills.
  • Set measurable, achievable and time-dependent goals in order to constantly monitor and improve the safety performance, decide on the precautions to be materialized in line with these goals and run the Safety Management System review process.
  • Ensure that our suppliers and sub-contractors meet the Safety Management System performance standards set by us.
  • Make sure of the implementation of all procedures, instructions and other rules that are prepared to protect the Safety Management System standards set by the company and provide excellent system performance.
  • Encourage all employees to be involved in the system by considering all the communication received from them as notices non-penal notifications as part of the Safety management System practices, which contributes to the improvement of the system.

What is SMS?

Safety management system is a management system that enables us to define the dangers occurring during our activities, calculate the risks, reduce these risks to an acceptable level by implementing necessary improvement work, and constantly monitor and improve the safety performance.

Management of safety risks is the basic requirement in the aviation sector.

Continuous improvement of the safety in aviation and development of the services we offer can only be viable when our stakeholders are responsive towards the safety issue.

The SMS requirements that the International Civil Aviation Organization (ICAO) introduced to the entire aviation sector with its Safety Management System Manual 9859-AN/474, edition 3.

On a national scale; establishing and implementing an SMS became a legal requirement for organizations following the regulation by the Civil Aviation which was published in Official Gazette 151/2007 dated 14.12.2007,

 

REPORTING SMS RELATED EVENTS   

Contact

Phone: ++389 2 3148 314; ++389 72 313 956 
E-mail: safetyskp@tav.aero

Useful Information

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Skopje International Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Skopje International Airport

Frequently Asked Questions

 

There is regular shuttle bus transportation at Skopje International Airport for passengers that passes and stops at key bus stops in the City of Skopje, and arrives to the Airport, handled by the company ‘Manora’. The shuttle bus timetable is prepared according to the arrivals/departures of flights. The bus is stopping on these bus stops: Hotel “Holiday Inn”, Transportation Center, TC Biser, and Skopje International Airport. One way ticket for the shuttle bus costs MKD 180. You can find more information in the Passenger guide section of the web-page.

Skopje International Airport operates 24/7. You can arrive at the Airport at any time and wait for your flight. Restaurants and cafes such as Cakes & Bakes, Burger King and NeedStop are available for the passengers at any time, business lounge (PrimeClass CIP Service) offers you comfort 24/7, while the ATU Duty Free, opened during flights operations, offers a wide range of products.  

Check-in, registration of passengers at the check-in counters for passengers and baggage starts at least 120 minutes (2 hours) prior to the scheduled time of departure, and for intercontinental flight, at least 180 minutes (3 hours) prior to the departure time indicated on your flight ticket. Closing time of the airport check-in counter is no later than 40 minutes prior to the scheduled departure time indicated on your flight ticket, and for intercontinental flight no later than 60 minutes prior to the departure time indicated on your flight ticket.

For information about your flight, please follow the airport web-site, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e. as we receive information by airlines.

If you need urgent additional information about your flight, you can call the Information Desk on the phone number: +389 2 3148 333. The Information Desk is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

If you lose your personal belonging at the airport or onboard the aircraft, please report it to the Lost & Found Unit while you are still at the airport. If you have already left the airport, please send an e-mail to lost.property@tav.aero

If you find lost item/s, please immediately report it to the officers of Lost & Found Unit, Security, or Check-in Counter, and send an e-mail to lost.property@tav.aero

TAV Macedonia in 2015 introduced free Wi-Fi internet at Skopje International Airport, and in 2019 it has been upgraded. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called "City of Skopje", password is not required. This network is not time-limited and log-in or sign-in is not required for future connections.

You do not need to reserve a parking lot in advance.

Car Park Pricelist:

1h – MKD 80

2h – MKD 100

2–4h – MKD 150

4–8h – MKD 200

8–24h – MKD 600

You can find more information in the Parking section of the web-page.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge. By enclosing the traffic license and the disability identification card at the Car Park Counter, located inside the terminal building, our employees will cancel the car park ticket and the disabled person will be automatically exempt from paying for the car park service. If all designated parking lots for disabled persons are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building next to the Information Desk. Passenger with reduced mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness or other cause of disability.

Currently – no, but we are working on it. At Skopje International Airport smoking is allowed only within the open terraces of the cafeterias located in the landside of the Terminal building. Smoking is not allowed within the Terminal Building. 
 

For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.