AIRPORT SERVICES

If your complaint relates to any of the services that the airport offers to passengers directly, and is related to the following:

•   Airport staff behavior and service providing (kindness and helpfulness of the airport staff/ lack or inadequacy of information provided by our employees and/or through our systems)
•   Airport terminal ambience and cleanliness (comfort of waiting areas)
•   Lost baggage delivery (speed ​​of lost baggage delivery service)
•   Parking
•   Shuttle Bus   
•   Taxi 

Please send us your complaint with the specified details such as: date, time, place, description of the event and persons involved, to the following e-mail: customer.mk@tav.aero
We will review your case and respond to you appropriately within the next 15 business days at the latest, in accordance with our internal complaints handling procedure.

Important notice: Any complaint should be submitted within 30 days.