TAV Airports: Skopje International Airport Officially Receives ASQ Award for “Easiest Airport Journey in Europe” at ACI Customer Experience Global Summit in Istanbul
This marks the 11th ASQ Award earned by Skopje International Airport, reaffirming its position among Europe's leading airports for service quality and operational excellence. The recognition is based entirely on passenger feedback collected through the Airport Service Quality (ASQ) program, the world's leading airport customer experience measurement and benchmarking program.
The ASQ Award recognizes airports that consistently deliver a smooth, efficient and seamless travel experience. Passenger evaluations assess key aspects of the airport journey, including check-in efficiency, security screening, wayfinding, terminal comfort, cleanliness and overall convenience.
"Receiving the ASQ Award for Easiest Airport Journey in Europe for the 11th time is a remarkable achievement and a great source of pride for TAV Macedonia. This recognition is especially valuable because it comes directly from our passengers and reflects their trust in our services. It is also a testament to the dedication, professionalism and teamwork of our employees, who work every day to provide a smooth and seamless airport experience. Receiving this award while serving a record number of passengers highlights our ability to grow while maintaining service excellence," – Nejat Kurt, TAV Macedonia General Manager said.
Skopje International Airport was recognized alongside three other airports operated by TAV Airports, demonstrating the group's commitment to excellence across its airport network. Under the ASQ Program, Ankara Esenboğa Airport, İzmir Adnan Menderes Airport and Tbilisi International Airport also received multiple awards in their respective passenger categories. In addition, Ankara Esenboğa Airport and İzmir Adnan Menderes Airport were inducted into the ACI World Director General's Roll of Excellence, one of the highest distinctions within the ASQ Program.
The ASQ Awards, presented annually by Airports Council International (ACI World), are among the aviation industry's most prestigious recognitions, and this latest award further reinforces TAV Macedonia's commitment to providing a high-quality travel experience for its passengers. During the ACI Customer Experience Global Summit, TAV Airports also contributed to industry discussions on the future of airport customer experience through a panel session featuring Aude Ferrand, Chief Commercial Officer of TAV Airports, while showcasing customer-focused initiatives and best practices to international aviation stakeholders.