TAV AIRPORTS: Skopje Airport receives Airport Service Quality Award “Easiest Airport Journey in Europe” by Airports Council International
Skopje Airport receives ASQ Award for the 11th time. It is another recognition from the departing passengers who completed satisfaction surveys assessing the quality of airport services. ASQ survey measures key performance indicators such as the efficiency of passenger and baggage check-in, security screening, ease of wayfinding, and overall convenience of moving through the airport.
This continuous international recognition is further proof of the airport staff’s commitment to service quality, passenger care, and the ongoing improvement of operational standards. The award, based entirely on passenger ratings, demonstrates that Skopje Airport meets travelers’ expectations.
“Receiving the 2025 ASQ Customer Experience Award for Easiest Airport Journey in Europe from Airports Council International is a significant achievement for Skopje International Airport and TAV Macedonia.
Being recognized for the 11th time demonstrates the consistency of our operational excellence and our sustained commitment to quality airport services. In 2025, we also reached a historic milestone by serving a record over 3 million passengers — making this accomplishment even more remarkable.
This award, based entirely on passenger feedback through the Airport Service Quality program, validates our strategic focus on efficiency, reliability, and customer experience. I extend my sincere appreciation to all Skopje Airport employees, partners, and passengers. Within TAV Macedonia, we remain fully committed to delivering a seamless, high-quality journey and to continuously elevating our performance “, said Neјat Kurt, TAV Macedonia General Manager.
“Receiving an ASQ Customer Experience Award from ACI demonstrates Skopje International Airport ongoing commitment to listen its travelers. This recognition reflects your dedication to continuous improvement and delivering exceptional journeys for all passengers.”
Skopje Airport belongs to an ASQ panel of 20 airports, in the category of Europe-based airports sized for 2-5 million passengers per year. Beside Skopje International Airport, the other airports within this panel are airports based in Italy, Spain, Portugal, Norway, and Estonia, as well as two other airports operated by TAV Airports – Zagreb Airport and Tbilisi International Airport in Georgia.
So far, for 2012, 2015, 2013 and 2018 Skopje International Airport received the ASQ award - Best Airport in Europe in the size up to 2 million passengers, while for 2019, 2020, 2021, 2022, 2023 and 2024 the airport received the ASQ award but in the size 2 to 5 million passengers per year, based on the increase in the number of passengers that automatically allowed Skopje Airport to compete with that group of airports in Europe region.
