Lost Luggage

Lost Luggage

1.    Have you arrived at Skopje International Airport, but did not collect your hold/checked baggage because it has not arrived? 
= lost baggage; baggage not delivered at your destination point (Property Irregularity Report)
2.    Have you arrived at Skopje International Airport, and picked up your baggage, but you have noticed that your baggage has been damaged? 
= damaged baggage (Damaged Property Report) 
3.    Have you arrived at Skopje International Airport, and picked up your baggage, but you have noticed that there is/are missing item(s)? 
= missing item from baggage (Damaged Property Report) 
4.    Have you arrived at Skopje International Airport, but you forgot or lost some of your belonging(s) on the plane? 
= forgotten or lost items/belongings on a plane
5.    Do you need to have your baggage, or some other item stored or kept at the airport? 
= baggage custody

Do not worry!

Go to the Lost & Found Office immediately after your arrival at the airport, i.e., immediately after you realize/notice that your baggage has been missing/damaged/mishandled or that you have forgotten some of your belonging(s) on the plane.

You can find the Lost & Found Office in the arrival area, baggage claim area, after the passport control counters. 
Once you are in the Lost & Found Office, make sure that you have ready to present your boarding pass and baggage tag, to provide the necessary information to our colleagusstaff. 

① For lost baggage or baggage not delivered at your destination point our colleagues will prepare Property Irregularity Report (PIR) and provide you with a reference number (e.g., ABCDE12345), for the delayed/missing baggage to be further tracked and located through the World Tracer Management.  The pickup of the arrived luggage can be done in certain time periods, from 09-11:30 and 16:30- 20:00  local time.   

②③ For damaged baggage or missing items from your baggage, our agents from the Lost & Found Office will prepare Damage Property Report (DPR) with a reference number, which you can further use for damage claims to the airline you have been traveling with. 
Note: In case you notice the baggage damage or that item is missing from your baggage after you have left the airport, you must make sure that you report it to the relevant airline within 7 days in writing. 

④ For forgotten or lost & found items/belongings on a plane, please report it to the Lost & Found Office, and our agents will further guide you. 

To reach our Lost & Found Office, please call +38923148334; +38923148366 , or send an email to lostbaggage@tav.aero
The Lost & Found Office provides services for all airlines operating from Skopje International Airport.

⑤Baggage Custody
If you need to have your baggage, or some other item stored or kept at the airport, our Lost & Found Office team will help you. 

Please have in mind that for a certain compensation fee, you can have your baggage, baby strollers, car seats, medical devices, sports equipment, documents, and other items, other than dangerous/hazardous goods or food and perishable items, stored or kept for a maximum time of 30 days. 

Here you can check and download the baggage custody Price List.
For more information regarding baggage custody, please contact our Lost & Found Office at +38923148334 or +38923148366, or send an email to lostbaggage@tav.aero. 

Useful Information

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Skopje International Airport

for details
Flight Information
Flight Information

Real-time information of arrival and departure flights at Skopje International Airport

for details

Frequently Asked Questions

There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 199. You can find more information in Passenger guide section on our the webpage, or click Bus.

Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.  

Check-in at the passenger and baggage check-in counters starts 120 minutes (2 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 40 minutes before STD stated on your flight ticket.

For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.

If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e. in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: lostbaggage@tav.aero 
For lost or found items on the plane, please contact us at the same email: lostbaggage@tav.aero 
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lost.property@tav.aero
All details at:
http://skp.airports.com.mk/.../airport.../page/lost-luggage

Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.

You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport. 
Car Park Pricelist:
1h – MKD 100
2h – MKD 150 
3h – MKD 200 
3h-4h – MKD 300 
4h-6h – MKD 400
6h-8h – MKD 500
24h – MKD 1,000
3-5 days – MKD 3,500
5-7 days – MKD 4,500
Each additional day – MKD 400 
For more information on parking services, please click on Parking.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge within 24 hours. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the person with disability will be automatically exempt from paying for the car park service. If all designated parking lots for persons with disabilities are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.

Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building. 

For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to customer.mk@tav.aero. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..  

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