Complaints Submission Guide

Complaints Submission Guide

By purchasing your ticket, you enter into agreement with the airline company which has the legal right to compensate any matters related to air tickets.

Please carefully read the definitions and submit such a complaint to the airline operating the flight concerned.

➤ Denied boarding (travel restrictions, travel document, check in & boarding deadlines) 

➤ Downgrading

➤ Cancellation

➤ Long delay of a flight

➤ Baggage claims

➤ Flight schedule changes

For complaint/claim related with these problems please follow the links below:


Read more:

Customer Relations

Complaints Handling Policy

Customer Satisfaction Policy