Passengers with disabilities
TAV Macedonia as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide a quality travel experience for its customers, is continuously dedicated to meeting the needs of people with disabilities.
Accessibility is considered an important point of our daily operations to provide equal opportunities to all customers.
Therefore, passenger areas within the airport infrastructure, facilities, and services have been built and modified to be used by people of all abilities.
According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air the Airport is responsible to provide assistance to persons with disabilities (PWDs).
Persons with disabilities are considered persons who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may impede their full and effective participation in society on an equal basis with others.
To respond to the needs of passengers with disabilities and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and provide services for persons with disabilities at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.
Passengers who need assistance should contact and notify their airline, travel agent, or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent, or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with disabilities.
Moreover, persons with disabilities can, with ease, announce their arrival at the airport and request assistance at any of the 4 help points:
- Parking entrance – by calling via the intercom*
- Special Assistance Service – it is next to the Information Desk
- Information Desk
- Check-in counters
*Calling via intercom
TAV Macedonia introduced this service to provide help and assistance during travel to persons with disabilities who are traveling alone. To make it easier and simpler for passengers with disabilities traveling alone to get help and assistance service, TAV Macedonia installed an intercom for calling and announcing arrival at the very entrance of the parking lot. More precisely, the appropriately marked intercom is located on the entrance ramp to the main parking of Skopje International Airport. By calling via the intercom, where audio and video contact is made with an employee of the airport Special Assistance Service for passengers with disabilities when traveling by plane, a person with a disability who travels alone and who needs the service from the parking lot, will be able to announce their arrival at the airport, i.e., at the parking lot, and a Special Assistance Service employee will arrive at the parking lot intended for persons with disabilities, to welcome the passenger and meet and accompany him/her to the airport terminal building, where they will perform all the airport formalities and travel procedures.
To use this service, it is necessary for the person with a disability – the passenger to announce their arrival at the airport no later than 2 hours before the scheduled time of departure.
PARKING LOTS FOR PERSONS WITH DISABILITIES AT SKOPJE INTERNATIONAL AIRPORT
At Skopje International Airport there are 20 parking lots for persons with disabilities, for which the use of the parking is free of charge within 24 hours.
For the approval of the free-of-charge parking use, the passenger is required to go to the parking office and present the traffic license of the vehicle and the disability identification card (to identify as a person with a disability). This applies only if the person with a disability is the owner and drives the vehicle.
The distance from the designated parking lots for disabled persons to the entry doors of the airport building is 48 meters.
Frequently Asked Questions
There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 199. You can find more information in Passenger guide section on our the webpage, or click Bus.
Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.
Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.
For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.
If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.
Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.
Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.
If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at firstname.lastname@example.org.
In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e. in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: email@example.com
For lost or found items on the plane, please contact us at the same email: firstname.lastname@example.org
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at email@example.com
All details at:
Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.
You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport.
Car Park Pricelist:
1h – MKD 100
2h – MKD 150
3h – MKD 200
4h – MKD 250
4-8h – MKD 500
8-24h – MKD 850
3-7 days – MKD 2500
8-14 days – MKD 3500
15-30 days – MKD 5000
For more information on parking services, please click on Parking.
Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge within 24 hours. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the person with disability will be automatically exempt from paying for the car park service. If all designated parking lots for persons with disabilities are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities.
For traveling with pet onboard an aircraft, passengers are requested to provide all necessary documents and vaccines for the animal prior to their travel. For more detailed information, please contact the airline you are traveling with:
Wizz Air does not permit pets onboard an aircraft, except for guide/service dogs. Appropriate travel documents are required to be submitted/enclosed for these dogs.
Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.
Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building.
For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to firstname.lastname@example.org. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..